About Us
Ilah Atelier is more than just a clothing brand - it's a celebration of women, by women. Founded by two passionate working women, Ilah Atelier was born out of a shared love for fashion and a strong belief that every woman deserves style that is unique, effortless, and empowering.
Each piece in our collection is hand-picked and thoughtfully designed, with a sharp focus on quality, comfort, and individuality. From choosing premium fabrics to overseeing every stitch, we ensure that every garment meets the highest standards. Our designs are not just fashionable - they are made to move with you, fit seamlessly into your lifestyle, and make you feel confident every step of the way.
We take pride in our attention to detail - from fabric sourcing and tailoring to careful packaging and timely delivery. At Ilah Atelier, it's not just about looking good - it's about feeling good, too.
Our journey is also about inspiring women to follow their passions, step into leadership, and explore entrepreneurship. Ilah Atelier stands as a testament that when women support each other, great things happen.
Ilah Atelier – Policies & Customer Care
As we are just starting our brand journey, we kindly request you to place your orders through Facebook, Instagram, or WhatsApp.
At Ilah Atelier, we’re committed to providing thoughtful fashion with care and transparency. Please take a moment to read through our key policies before placing your order.
🔁Return & Exchange Policy
We currently do not accept returns, so we kindly request you to review your order details carefully before checkout.
✅Exchange Policy
We do offer exchanges for Size issues & Style preferences.
An additional shipping charge will apply for exchange processing. Exchanges are subject to product availability and must be requested within a reasonable timeframe.
🔄Replacement Policy
If your order arrives damaged, we’re here to help make it right.
To request a replacement:
Notify us within 48 hours of delivery.
Submit clear images/videos of the damaged item along with the original opening video.
Upon approval, a replacement will be dispatched, subject to availability.
⚠️Replacements will not be processed without an unboxing video. We do not cover damage caused by mishandling, wear & tear, or alterations.
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🚚 Shipping & Delivery
Processing Time: Orders are dispatched within 10–15 working days from the date of confirmation (via DTDC or City Courier Services).
Within Kerala: 1–4 days
Outside Kerala: 2–5 days
💬 For urgent deliveries or special occasions, feel free to reach out to us via Instagram or WhatsApp.
👗 Garment Care Instructions
With the right care, your outfit will stay soft, vibrant, and stunning for seasons to come. To keep your Ilah Atelier pieces looking fresh and beautiful:
Hand Wash Recommended: Use cold water and gentle detergent.
Avoid Machine Washing: To protect delicate fabrics and designs.
Air Dry in Shade: Keep away from direct sunlight and do not wring.
Ironing: If needed, turn inside out and use low heat.
Reach Us On
Your thoughts mean the world to us - share your feedback, ask questions, or start a conversation anytime.
📧 Email: helpdeskilah@gmail.com